Privacy Policy

At Crown House Publishing Company LLC, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people in connection with our bookselling business, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Any questions regarding this Policy and our privacy practices should be sent by email to or in writing to Crown House Publishing, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, UK. Alternatively, you can telephone+44 (0)1267 211345.

Who Are We?

We’re Crown House Publishing Company LLC, a bookseller and award-winning independent publisher, offering a range of innovative resources and materials for professional development in education. Crown House Publishing Company LLC is a company registered in Connecticut. The Federal Tax ID is 20-1768903 and the Connecticut Tax Registration number is 4630976-001.The Connecticut Resale Certificate is 820472. The principal office address is 750 Old Main St, Ste. 300, Rocky Hill, CT 06067.

How Do We Collect Information From You?

We obtain information about you when you use our website, for example, when you subscribe to our newsletter or place an order for books or other products. Website usage information is collected using cookies. We also collect information if you fill in a form requesting that we send you information.

What Type Of Information Is Collected From You?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
If you purchase a book or other product from us your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How Is Your Information Used?

We collect information about you to manage your account and, if you agree, to email you about special offers we think may be of interest to you.

In the following circumstances we will use your information to carry out our contract with you:

  • to process your order
  • to provide customer service and support         .

We review our retention periods for personal information on a regular basis. We retain personal information only for as long as is necessary for the relevant activity, except as required by law.

Your Choices

We may also use your personal information for our legitimate business purposes. One of these is to send you direct marketing. We have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests.

Other legitimate interests include:

  • to identify and prevent fraud
  • to enhance, modify or improve our services
  • to identify usage trends
  • to determine the effectiveness of promotional campaigns and advertising.

Whenever we use your personal information for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
We will not contact you for marketing purposes by email or post unless you have given your prior consent or if you have indicated that you do not wish to be contacted.
You have a choice about whether or not you wish to receive information from us. You can change your marketing preferences at any time by contacting us by email: or telephone +44 (0)1267 211345.

You can also contact us in one of these ways to object to us using your information for the other purposes mentioned (unless the law allows or requires us to use your information even if you object), but please bear in mind that if you object this may affect our ability to carry out these tasks for your benefit.

Who Can See Your Information?

Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing. We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information. Third party processors of your information include:

  • our website hosts and operators, IT support providers, database operators, site analytics providers and software developers;
  • our marketing or publicity services providers;
  • our delivery service providers;
  • our auditors, technical consultants and legal advisors;
  • our fraud detection services

Who Has Access To Your Information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
When you are using our secure online payment pages, your payment is processed by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How You Can Access And Update Your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at:, or write to us at: Crown House Publishing, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, UK. Alternatively, you can telephone +44 (0)1267 211345.

We want to make sure that your personal information is accurate and up to date, so if you change email address, or if any of the other information we hold is inaccurate or out of date you may ask us to correct or remove it.

You also have the right to ask us to delete any personal information we hold about you. We only hold your personal information for as long as is necessary for the relevant activity, except as required by law, but if you would like us to delete it sooner please contact us in one of the ways listed above.

Your Right To Lodge A Complaint

If you have a complaint about our use of your personal information please email us at:, write to us at: Crown House Publishing, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, UK or telephone us on +44 (0)1267 211345 and we will do our best to solve the problem for you. If we can’t resolve the problem you have the right to lodge a complaint with the Information Commissioner’s Office

Security Precautions In Place To Protect The Loss, Misuse Or Alteration Of Your Information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use our best efforts to ensure its security on our systems. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our internal procedures cover the storage, access and disclosure of your information.

Use Of ‘Cookies’

Like many other websites, the Crown House Publishing Company LLC website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For more information about the cookies we use see our Cookies Policy.
For further information about cookies visit or You can set your browser not to accept cookies and those websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function if you do this.

Links To Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 Or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review Of This Policy

We keep this Policy under regular review. This Policy was last updated in October 2022.